ConfigServer Services HelpDesk
Server Management Services from Way to The Web Ltd
ConfigServer Home Page

Store Closure for Short Break

We will be closing our Store, Email and Helpdesk from 09:00 GMT Wednesday, 30 November 2022 to 09:00 GMT Wednesday, 7 December 2022. No orders, support requests or sales emails will be processed between those dates.

If you purchase a license or Service Package before the closing date and require installation, please be sure to leave at least 24 hours before then for the work to be done. Otherwise, any work will be scheduled for after this period.

There was a problem loading the comments.

In WHM or cPanel I have configured MailScanner to delete all high-scoring spam, but emails marked with {Definitely Spam?} are still being delivered to domains on the server. What is wrong?

Support Portal  »  Knowledgebase  »  Viewing Article

1. Make sure that the spam emails are definitely being delivered and not deleted. If you are using MailWatch the action listed is not always accurate (MailControl does not report the action). Test an actual account to make sure that emails marked as definitely spam are still being delivered.

2. Check the ruleset files (usr/mailscanner/etc/rules/spamhigh.action.rules for high-scoring spam or spam.action.rules for low-scoring spam) to see if it actually is listed correctly as "delete" for the domain(s) in question.

3a. If it IS correct in the ruleset files, make sure that if another domain's email is being forwarded to the first domain, the forwarded domain also has the same setting in the cPanel front-end and the ruleset files.

3b. If it is NOT correct in the ruleset files, check the individual domain's cPanel settings for MailScanner (if enabled) to ensure that they have not already set it to Deliver or Forward.

4. You should always ensure that crond is running; if it isn't, restart crond (type 'service crond restart' at the shell prompt).

Share via

Related Articles

Self-Hosted Help Desk Software by SupportPal
© ConfigServer Services