Tuesday 26th July 2016 16:24
1. Make sure that the spam emails are definitely being delivered and not
deleted. If you are using MailWatch the action listed is not always accurate (MailControl does not report the action). Test an actual account to make sure that
emails marked as definitely spam are still being delivered.
2. Check the ruleset files
(usr/mailscanner/etc/rules/spamhigh.action.rules for high-scoring spam
or spam.action.rules for low-scoring spam) to see if it actually is
listed correctly as "delete" for the domain(s) in question.
3a. If it IS correct in the ruleset files, make sure that if another
domain's email is being forwarded to the first domain, the forwarded
domain also has the same setting in the cPanel front-end and the ruleset
3b. If it is NOT correct in the ruleset files, check the individual
domain's cPanel settings for MailScanner (if enabled) to ensure that
they have not already set it to Deliver or Forward.
4. You should always ensure that crond is running; if it isn't, restart
crond (type 'service crond restart' at the shell prompt).
Self-Hosted Help Desk Software by SupportPal