The MailScanner Front-End license purchase includes one week of informational support tickets where we are happy to answer any questions you may have about the installation and configuring the package to suit your requirements. After this time support is limited to the MailScanner Front-End itself. We do not provide ongoing support for MailScanner itself or clamav. In addition, we do not provide any guarantee of the suitability of MailScanner for your server or its effectiveness in identifying spam on your server.