Do the cPanel or MailScanner service packages include ongoing support if I have problems with or questions about the applications you installed?

Saturday 30th July 2016 11:23

The service packages include one week of informational support tickets but do not include further ongoing support. Normally if you require assistance after this time we will do our best to provide advice on how to resolve the problem yourself, but if we need to login to your server to resolve a problem there may be an additional charge.

Share via

Does the MailScanner Front-End Service include free support for any problems or questions I may have with MailScanner in the future?
If I need to have a server OS reload or hard disk replaced on a server that you have done the cPanel Service Package on, will I have to pay to have the work done again and the software re-installed?
Do you offer emergency support services? Do you provide 24 x 7 support?

Self-Hosted Help Desk Software by SupportPal

Do the cPanel or MailScanner service packages include ongoing support if I have problems with or questions about the applications you installed?

Related Articles

Categories

Tags