Tuesday 26th July 2016 16:29
The most likely explanation of this is that the cPanel user has
whitelisted their own domain (i.e. *@theirdomain.com) in the cPanel
MailScanner Front-end. By default, when you add a domain or email
address to the whitelist in either cPanel or WHM, all mail both TO or
FROM that domain will be whitelisted and not marked as spam.
If you or your users need to or want to whitelist their own domain or
email addresses, then you will need to change a setting in the WHM
MailScanner Front-End Settings. Go to WHM >
MailScanner > Front-End Settings, and change Spam whitelisting to
"From:" instead of "FromOrTo:".
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